Return Policy Dimple

EXCHANGE POLICY

We only exchange goods if they are defective, damaged, or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us at dispatch.dimplecollection@gmail.com with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

CANCELLATION POLICY

Order once placed cannot be canceled as all orders are prepared immediately, you can write to our customer support team at dispatch.dimplecollection@gmail.com if we can offer something. In case the order is canceled, the money will be refunded to you within 72 business hours after the cancellation request. There can be a payment fee applicable in such cases. 

RETURN & REFUND POLICY

At Dimple Collection, we do our best to ensure that you are completely satisfied with our products.

It is required that you are not accepting damaged packages when received from a courier company so that we can claim the insurance on them. We won't be able to claim it if you have accepted the shipment and we will not be able to provide any return/refund or exchange.

It is also required and highly recommended that you do an unboxing video while opening the package to make sure that the product was not damaged due to the courier company's fault and that we can easily fix it for you. If there is no unboxing video, your claim may be rejected, and/or it may take time for us to get it fixed.  

If there is still a defect in the product, we are happy to fix that for you as per the exchange policy mentioned above.

Please note: The mode of refund may vary depending on the circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us at dispatch.dimplecollection@gmail.com

 

 

 

 

 

Change in Existing Policy 

REFUNDS/CANCELLATIONS

 

Refund & Replacement

 

The customer can apply for a Refund or Replacement within 3 days of delivery due to size issues.

 

In case of a return, the Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

 

During peak seasons please allow up to 15-18 business days for your return to process.

 

Please read our detailed guidelines below for hassle-free Return & Exchange.

 

Guidelines

 

•   Returned merchandise should be sent in the original condition with all Tags Intact. Used merchandise will not be sent back again and will disable any further exchange or returns.

 

• In case if Dimple Collection has made the product as per the customer's measurement or if the product is "Made to Order" while placing the order, we follow the “No Return No Exchange” policy. In this case shall not refund any amount under any circumstances, whatsoever. 

 

• If the outer packing of the product is damaged then immediately verify the quality/quantity of the product, before accepting the package from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark as proof on the delivery document. 

 

• When it comes to exchanges, customers are required to take the initiative by sending the item themselves. It's important to note that if any damage or loss occurs during transit, the customer bears full responsibility for it. If the customer prefers us to handle the pickup, there will be a flat charge of Rs 100/- per KG applied (Average weight for Kurta Sets /Jacket Kurta Sets / Waist Coat is 2.5KG & Indo Western / Jodhpuris / Tuxedo is 6.5KG. Additionally, it's important to remember that the exchange option is available only once per customer.

 

• In the event that a customer initiates an exchange or refund request and subsequently becomes unresponsive to our attempts at communication via calls, messages, or email for a duration of 24 to 48 hours, this will be regarded as a breach of our Refund Policy. As a result, the customer will forfeit their eligibility to claim any exchange or refund. However, there may be genuine reasons for this lack of communication, and we encourage customers facing such situations to reach out through official and professional channels to address their concerns. We are committed to providing assistance and resolving issues in a fair and reasonable manner.

 

• We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, Rajwadi.com shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such a case

 

• Return of products purchased under any offer or discount is not possible. 

 

• We recommend Professional Dry Cleaning for all products sold on our website. 

 

• Fabrics such as net, all types of silk, satin, cotton, linen, etc. do not come with any kind of Guarantee. 

 

•   The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.

 

•   Dimple Collection reserves the right to do a thorough quality check of the product to ensure it is eligible for exchange.

 

•   The exchange is subject to the availability of the ordered product. We would request you to inform us within 24 hours. In case the exchange is unavailable, you may take another merchandise of the same value or request a refund.

 

•   The package must be sealed appropriately to ensure the safety of the product while in transit

 

•   The address label on the package must be affixed properly

 

•   Dimple Collection will not be responsible if a product is lost or damaged in transit due to inappropriate packaging.

 

•   Please note that we designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.

 

•   Exchange requests can be entertained only ONCE. Most of the merchandise we sell is made on demand and If you are not sure about your size, please contact us or refer to our size guidelines before placing your order, Dimple Collection holds the right to not accept any returns/exchanges from customers who will abuse the above Return and Exchange policy

 

Cancellations

 

If you want to modify your order and have not hit the place of your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through. If you want to make a change in your order, you can inform us of changes to your order within 24 hours at dimplecollectionstaff@gmail.com

The customer can only cancel the order within 24 hours of the date of placing the order. No cancellations will be entertained after 24 hours. Once you request the cancellation of item(s) in your order, we will process your refund for the item (s). You will be notified of the same.