Shipping and handling policy
We deliver to all and any postal address around the globe and in India at a minimal cost. However, courier companies do not deliver to P.O. Box addresses, so we request you provide a full street address with pin code/zip code.
Shipping In india :The product will be delivered to you within 3-5 business days. Our return and exchange policy enables you to return or exchange within 10 days after delivery".
For international shipments, some courier company parcel may be left at the door if someone is not there to receive the package or no one answer the doorbell.
Our courier agents will not be able to provide sign confirmation of delivery made in such cases.
To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
No deliveries are made on Saturday and Sunday in all international countries with the 5-day work culture.
Due to certain regulatory and operational restrictions, we are unable to offer full Cash On Delivery payment methods in Kerala
In many Islamic countries, Friday is a normal off day. Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Dispatch Confirmation Email
- For alteration requirements, our Professional masters will take measurements on a video call. As we are taking virtual measurements if any minor alteration is required after receiving the order, you need to do it at your end.
- Before order dispatch, we are adding product images with all the details in your "My Account" - Under video shopping orders. After Sending Dispatch Email If we do not receive any email confirmation within 24 hours, then we will ship your order from our end.
Calculating Shipping Cost
The shipping cost is not included in each item's price. We have Fair & Transparent shipping rates.
International shipping and handling rates are based on the size of your order. Shipping rates are based on per Kg of the product. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
Also, be aware that all shipments to any Hotels/Colleges/Schools/Hostels are placed at the customer's risk. If the school's warden does not accept your package, or it is refused for any reason, will under no circumstances issue a refund or credit to the customer's account, nor shall dimplecollection.in attempt re-shipment of the same order.
The Courier Company will try 2 times to deliver the parcel for international shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be bared by the customer. The further attempts by courier companies for delivery costs will also be barred by customers as rescheduling charges
Dimple Collection shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, the customer will not suffer any loss. In-transit risk is all ours, but Dimple Collection will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer's address by the postal / courier agency.
If a shipment is lost in transit, we wait for 15 working days, and after confirmation from the customer, then we will reprocess/reship the order, but it will depend upon the product availability
Tracking Your Order
As soon as the product is dispatched, we will email you regarding the shipment of your order, when the product is handed over to the Courier.
An email will contain the tracking number and Courier Company’s website detail along with the date of expected delivery.
Address change requests
Once an order is registered, you can request for address change within 24 hours of placing the order. You may send your shipping address alteration request to Dimplecollectionoffice@gmail.com and the needful will be done.
Incorrect or incomplete address
Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not dimplecollection. Please make sure your shipping address is correct.
All products are firstly polythene packed & taped with Dimple Collection's tag. Then delivered to the courier service person.
For each product, we have mentioned the time to ship along with the product description. These are indicative & approx values only and products can be shipped earlier or later also on a case-to-case basis depending on the availability of the product and other factors.
It is advisable to email us with the product codes to get a more accurate time to ship estimate.
In some cases, if a customer has selected products from different shipping day categories, the overall dispatch date will be applicable as per higher shipping days of their selected products.
What, if any, delays
If for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by email and for the same, no compensation will be given.
However, any dates for delivery are approximate only, and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases, we may offer to give you a Credit Note for the unfulfilled part of the order.
Due to natural calamities like Snowfall, Flood, earthquakes, Tsunami, etc... In such circumstances, we would not be able to deliver products on time.
VAT & customs duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.
The courier company may also charge some additional service charges over and above custom duty on a case-to-case basis.
PLEASE NOTE: Due to COVID-19: After dispatch Shipment will deliver within 7-10 working days.