Refund policy
Return & Exchange Policy
EXCHANGE POLICY
We only exchange goods if they are defective, damaged, have sizing issues, or are lost in transit. In circumstances where you consider that a product is defective, you should contact us at info @ dimplecollection.com with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via email within a reasonable period of whether you are entitled to a replacement.
CANCELLATION POLICY
Order once placed cannot be cancelled as all orders are prepared immediately, you can write to our customer support team at info@dimplecollection.com if we can offer something. If the order is cancelled, the money will be refunded to you within 72 business hours after the cancellation request. There can be a deduction of payment fee applicable in such cases.
RETURN & REFUND POLICY
At Dimple Collection, we do our best to ensure that you are completely satisfied with our products.
You are required not to accept damaged packages when received from a courier company so that we can claim their insurance. We will only be able to claim it if you have not accepted the shipment and we will be able to provide a return/refund or exchange.
It is highly recommended that you do an unboxing video while opening the package to ensure that the product was not damaged due to the courier company's fault and that we can easily fix it for you. If there is no unboxing video, your claim may be rejected, and/or it may take time for us to get it fixed.
If there is still a defect in the product, we are happy to fix that for you as per the exchange policy mentioned above.
Please note: The mode of refund may vary depending on the circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, the bank’s policy delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 - 72 hours.
During peak seasons please allow up to 15-18 business days for your return to process.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us at info@dimplecollection.com
Refund & Replacement
The customer can apply for a Refund or Replacement within 48 hours from the hour of delivery due to size issues or any manufacturing defect.
In case of a return, the Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, the bank’s policy delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 - 72 hours. Also, a minimum of 5% will be deducted from the total amount and the rest will be credited or the customer can opt for a 100% credit note which is valid for a lifetime
During peak seasons please allow up to 15-18 business days for your return to process.
Please read our detailed guidelines below for hassle-free Return & Exchange.
Guidelines
● Returned merchandise should be sent in the original condition with all Tags Intact. Used merchandise will not be sent back again and will disable any further exchange or returns.
● In case Dimple Collection has made the product as per the customer's measurement or if the product is "Made to Order" while placing the order, we follow the “No Return No Exchange” policy. In this case shall not refund any amount under any circumstances, whatsoever.
● COD & online payments are refundable with a minimum deduction of 5% of the total amount or the customer can opt for a 100% credit note which is valid for a lifetime. Courier and restocking charges of Rs.100 per 1 kg volumetric weight are applicable.
● If the outer packing of the product is damaged then immediately verify the quality/quantity of the product, before accepting the package from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark as proof on the delivery document. Also, do make an unboxing video which can be used as proof with the shipping company and can be used as a hassle-free refund or exchange.
● We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, dimplecollection.in shall agree to provide a credit note to be used by the customer for further purchase. No refund will be provided in such a case
● Return of products purchased under any offer or discount is not possible.
● We recommend Professional Dry Cleaning for all products sold on our website.
● Fabrics such as net, all types of silk, satin, cotton, linen, etc. do not come with any kind of Guarantee.
● The returned product should be fresh, unwashed, unaltered, and unused with all tags intact as it will be checked at our end.
● Dimple Collection reserves the right to do a thorough quality check of the product to ensure it is eligible for exchange.
● The exchange is subject to the availability of the ordered product. We would request you to inform us within 24 hours. If the exchange is unavailable, you may take another merchandise of the same value or request a refund.
● The package must be sealed appropriately to ensure the safety of the product while in transit
● The address label on the package must be affixed properly
● Dimple Collection will not be responsible if a product is shipped by a customer and gets lost or damaged in transit due to inappropriate packaging.
● Please note that we designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
Exchange requests can be entertained only ONCE. Most of the merchandise we sell is made on demand and If you are not sure about your size, please Contact Us or refer to our size guidelines before placing your order, Dimple Collection holds the right not to accept any returns/exchanges from customers who will abuse the above Return and Exchange policy
Cancellations
If you want to modify your order and have not hit the place of your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through. If you want to make a change to your order, you can inform us of changes to your order within 24 hours at info@dimplecollection.com or +91 9084658665
The customer can only cancel the order within 24 hours of the date of placing the order. No cancellations will be entertained after 24 hours. Once you request the cancellation of item(s) in your order, we will process your refund for the item (s). You will be notified of the same.
Shipping
To return your product for some reason, you should mail to info@dimplecollection.com immediately to initiate reverse pickup (if possible from your pin code).
You will be responsible for paying for your shipping costs for returning your item if reverse pickup is not available at your Pincode. All types of Shipping & Packaging costs are non-refundable. If you receive a refund or credit note, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance if we don’t have reverse pickup available at your Pincode. We don’t guarantee that we will receive your returned item.